To cultivate prosperity for our current and future customers by providing prudent financial solutions and a commitment to exceptional service; to ensure resolution is achieved during the initial contact whenever possible; to possess expansive knowledge of products and services; to ultimately exceed customer expectations.
*This is a part time role
Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.
Must be performed with or without reasonable accommodations include physical requirements.
While performing the essential functions of this position, the employee is regularly required to type using a computer, tablet, smartphone, or other device. The employee may be subject to repetitive motion of the wrists, hands and fingers. Will be expressing, receiving, and exchanging ideas via a multi-phone system. The employee must be able to prepare, analyze figures and operate a computer terminal.
Must be able to solve a multitude of issues related to customers and vendors, both internal and external, in effort to achieve equitable satisfaction. Creative and self-starting attributes are essential.
Incumbent must be able to interact with all department managers and senior management. Be goal oriented and possess effective oral and written communication skills. Exposure and familiarity with branch functions, personal computers, along with good analytical skills are imperative.
The incumbent must be able to assist in the identification and implementation of new products and services. Based on each situation, be prepared to develop a systematic approach to sell products and offer problem resolution with emphasis on superior customer service. Creative and self-starter are essential.
Under the direction of Manager of Customer Care Center must possess a high degree of critical judgment. Under the direction of the Manager of the Customer Care Center, must possess a high degree of critical judgment when making decisions, and company goals and departmental objectives must be communicated and met. Fairness and conscientiousness must be exhibited in providing solutions to routine problems.
KNOWLEDGE, SKILLS AND EXPERIENCE:
Incumbent should be a team player with the ability to interact with all levels of the Firstrust organization and our varied customer base.