Firstrust Bank

  • Salesforce Administrator

    Location US-PA-Horsham
    Job ID
    2019-1866
    # Positions
    1
  • Objective

    As a member of the Enterprise Solutions Team, the primary responsibilities of the Salesforce Administrator are the management, optimization, and support of our FirstCLASS platform (powered by Salesforce) and its related platform apps including but not limited to: nCino, Pardot, DocuSign, Informatica and Skuid. The individual will be motivated, team-oriented and passionate about Salesforce technology and aligning our platform with our overall strategic visions.                

     

    Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.

     

    Minority/Female/Disabled/Veteran

    Responsibilities/Duties

    1. Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to the appropriate person to open account. Actively sells and promotes corporate products to potential and existing customers. Possesses knowledge of corporate products and services to suggest products.
    2. Customize standard/custom objects, fields, page layouts, record types, reports and dashboards, list views, queues, public groups, chatter, etc. in a complex salesforce org
    3. Process and troubleshoot incoming platform support requests. Gather more information as needed. Resolve independently or work with Premier Support to resolve as necessary.       Ability to determine if cases require internal resources or escalation.
    4. Provide day to day end user support and assist users with best practices to improve and increase their knowledge of the FirstCLASS platform.
    5. Stay up to date with Salesforce releases and other platform app releases; Introduce new functionality to the Enterprise Solutions Team which will enhance the platform and streamline business processes
    6. Act as project manager on various FirstCLASS projects or partner with Systems and Project Management on said projects
    7. Create and manage Profiles / Roles / Permission Sets – perform periodic reviews & audit testing to ensure security of platform and platform apps are maintained. Create and maintain reports to support audits.
    8. Key member of and plays important role in supporting and leading the Super Users Group. Assist with training end users and Super Users on use of platform and platform apps and relevant best practices
    9. Utilize platform and platform apps to maintain and monitor data quality, create reports to support data quality management. Work with Enterprise Solutions Team and Bank management to ensure data quality standards on the platform.
    10. Oversee Release Management Training & Communication amongst Enterprise Solutions.
    11. Respond to user calls, emails and web support cases
    12. Assist in deployment from Sandbox to Production
    13. Coordinate logistics of team events related to Salesforce learning, such as: Accelerators / Dreamforce / World Tours / Other Local Training Events and Vendor Activities / Vendor Educational Demos
    14. Perform other duties as directed by the SVP, Enterprise Solutions.

    Essential Functions

    While performing the essential functions of this position, the employee is regularly required to operate computer equipment, detect and observe system enhancements and determine standards. The incumbent will be expected to prepare reports, effectively communicate information to technical and non-technical staff and identify and troubleshoot problem applications. 

    The employee works mostly without direct supervision, and as such, shares in making tactical decisions relating to the development process on a daily basis.

    Accountable for the deliverables of each step of the design life cycle. This includes, but is not limited to, technical and user documentation, testing, output and functionality.  Must adhere to company development standards.

    Knowledge - Skills & Abilities

    • BA/BS degree in related field or equivalent work experience in lieu of degree
    • Salesforce.com certification (Administrator, Advanced Administrator)
    • 3+ years’ experience administering or consulting with Salesforce.com
    • Experience managing projects involving relational databases such as SQL Server, MySQL, or Access a plus
    • Experience writing functional specifications and/or creating journey mappings
    • Experience working with users to streamline their business processes.
    • Experience with data migrations from third party systems to Salesforce.com
    • Ability to manage multiple projects simultaneously through use of good time management skills
    • Solid communication skills including experience in training end users
    • Comfortable with learning and using supporting cloud technologies
    • Comfortable with a fast-paced, high performance environment
    • Self-starter, ambitious, and flexible
    • Previous banking or financial services background preferred
    • Solid understanding of database concepts
    • Proficient with Google Apps, MS Office and Lucid Charts

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