Firstrust Bank

HR Operations Manager

Job ID
# Positions
Human Resources - Compensation/Benefits
Pay Status
Salaried / Exempt



The primary function of the Human Resource (HR) Operations Manager is to provide oversight of HR Operations and to work closely with the SVP of HR in developing, implementing and evaluating ongoing HR policies, programs, functions and activities. Areas of oversight include benefits, wellness, compensation, payroll, HRIS and general HR operations ensuring that the organization is in full compliance with applicable laws and regulations. In addition, the HR Operations Manager represents HR as an active member of the disaster recovery and business continuity team.



This position reports directly to the SVP HR and has direct management of the HR Operations team. In collaboration with the SVP, Human Resources, duties include:

  • Oversees the processes and procedures for all HR operational activities, files and reporting to ensure the organization’s compliance with all internal policies as well as external state and federal regulations.
  • Responsible for overseeing the operations and administration of all benefits and compensation programs including those provided via third party providers, consultants, insurance carriers and other vendors. 
  • Acts as the lead for Wellness program activities.
  • Manages the annual cycle for performance reviews, benefits enrollment and salary administration.
  • Oversees FMLA administration, Worker’s Compensation, HR budget, payroll as wells as the integrity of HRIS data and employee records.
  • Provides subject matter expertise and thought leadership regarding HRIS, as well as other HR systems and tools, supporting processes and reporting.
  • Develops and oversees Affirmative Action program; maintains related records to conform to EEOC regulations; handles annual reporting of EEO-1, Vets 4212 and similar requirements.
  • Manages the Payroll & Benefit Administrator and HRIS Analyst / Coordinator. Is a key partner and resource to the HR Business Partner team to ensure the HR infrastructure is both compliant and flexible to support business related needs.
  • Acts as the HR lead for Disaster Recovery, Business Continuity and other related activity.
  • Keeps abreast of HR program advances, technology, changes, laws regulations and management techniques.
  • Assists in the development of new business for Firstrust. Possesses knowledge of corporate products and services to suggest products and directs customers to appropriate person to open account.

Essential Functions



  • While performing the essential functions of this position, the employee is regularly required to operate a computer terminal and other office equipment.
  • This position involves sedentary work while compiling data and reports and uses phone equipment to exchange information.      
  • The incumbent may be required to travel with or without notice to the corporate headquarters, operations center and other work locations frequently to complete tasks.


Knowledge - Skills & Abilities

This position is responsible for exercising high levels of judgment and discretion in the performance of all duties and ensures that the organization is in full compliance with applicable laws and regulations. Incumbent is responsible for effective communications, teamwork, and compliance with policies and procedures. Builds trust and credibility within the HR Department and across the organization.

  • 10+ year’s progressive professional experience in Human Resources operations; must have benefits administration experience
  • Bachelor’s degree, HR certification and experience in the Financial Services / Banking industry is a plus
  • Professional experience, confidence and presence to effectively handle interpersonal relationships and sensitive HR issues; the ability to maintain strict confidentiality
  • Excellent written and verbal communication skills; ability to interact and communicate with people at all levels, both within and outside the organization
  • Ability to work with great accuracy and be detail oriented; excellent analytical skills, ability to interpret data and share results in a meaningful manner
  • Demonstrated commitment to quality service, to personal accountability and to achieving results; self-motivated, positive, flexible and mature
  • Demonstrated strong work ethic, reliability, teamwork and flexibility
  • Strong organizational skills; must be able to manage multiple priorities
  • Intermediate to advanced computer skills including HRIS and MS Office (Word, Excel, PowerPoint, Outlook) required; Ceridian / Dayforce, iCims, Halogen system experience a plus


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