Firstrust Bank

Assistant Manager

US-PA-Bala Cynwyd
Job ID
# Positions
Pay Status
Hourly / Non-Exempt


The Assistant Manager for our Bala Cynwyd location will provide friendly, efficient, and effective service to all customers while maintaining a profitable operation.  They will supervise and direct the daily activities of the branch including branch staff and daily/weekly sales goal reporting and metrics.



Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.



  • Champion all sales, service and Firstrust strategic initiatives. Partners with all areas of the Bank to provide seamless service to our customers.
  • Ensure compliance with all Bank policies and procedures and federal regulatory guidelines. Ensures compliance with all audit and security procedures.
  • Accountable to meet all inside sales and service goals for the branch.
  • Monitor the branch performance as it relates to goals on a daily, weekly, monthly and quarterly basis.
  • Assist in developing tactics to ensure the branch is meeting monthly loan, deposit, income and expense goals.
  • Demonstrates teamwork through flexibility and maintains effective communication with other departments to achieve Community Banking objectives and goals.
  • Responsible for ensuring the staff knows and complies with all audit policies and procedures.
  • Communicates to staff on new policies and procedures.
  • Provides guidance and direction to the team through coaching and counseling including constructive feedback and direction.
  • Continuously looks for ways to improve the overall team performance.
  • Will act as liaison between branch operations and the branch staff.


Knowledge - Skills & Abilities

  • High School diploma, or equivalent, required.  College degree preferred.
  • Minimum of 2 years’ management experience required, preferably in a banking or retail environment.
  • Must be a team player and leader who can drive a team to exceed goals in sales and service.
  • Must have a thorough knowledge of Bank audit policies, branch operations and procedures.
  • Excellent PC Skills, preferably Microsoft Office
  • Excellent analytical and problem-solving skills
  • Ability to learn and sell bank products and services.
  • Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc.
  • Strong listening and verbal communication skills


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